The name typed at signup shares no word with the Home Affairs name. Customers will see the Home Affairs name. Check that the documents and the person driving are the same before approving.

Typed at signup:

Home Affairs:

Provide a reason (optional).

The customer and the driver can both read this in their apps.

This holds the account (not payable). The driver can re-submit corrected details to re-verify. Reason optional.

Customers will see the new name on every job. It shares no word with the name Home Affairs holds for this driver, so it may be another person. Approve only once you have checked, for example a new ID after a marriage, and write what you checked.

New name:

Home Affairs:

The driver reads this reason in the app and keeps the name they have now. 5 to 300 characters.

You are about to send 0 message(s) for —.

This cannot be undone. An SMS cannot be recalled and a push cannot be pulled back. Anyone who opted out since this batch was staged will be skipped automatically.

Nothing will be sent. The staged rows are kept as the record of what would have gone out, and this campaign will not be re-staged for 7 days.

This spends real VerifyNow credits. Only the checks that have NOT already passed are re-run, and the driver's status is not changed — you still approve or suspend yourself after reading the result.

Confirm you have MANUALLY completed this POPIA erasure — the remaining failed steps have been actioned. This closes the queue item and records who completed it (audit). It does NOT itself erase data.

Confirm you have paid this driver via PayFast / EFT. This notifies the driver and marks the request complete.

This exact amount is what the driver is told they received. Defaults to the requested amount — adjust to the actual figure paid.

Pay the customer FIRST: an EFT to the account shown (or a refund on the PayFast dashboard). Then record the payment reference here. This does not move any money; it records that you already did, closes the queue row, removes the stored account number and tells the customer it is paid.

Record it whenever a person here had to step in for a job to work — a call, a WhatsApp message, a manual fix. Pick the right one: M2 asks whether a delivery happened without a founder ON THE PHONE, so a message logged as a call reads as a rescue it was not. This is how we tell a marketplace that runs itself from one we are carrying by phone. A call nobody logs makes us look better than we are.

A one-time password is generated and SMSed if you give a phone number. It is shown to you ONCE after this and can never be retrieved again.

This is the only time this password is shown. Copy it now if the SMS did not go out.

Attaching shares this driver's job history, live location and earnings with the fleet owner. That is POPIA processing of their personal information, so a lawful basis must be recorded. Without a consent source the driver is attached as PENDING and stays invisible to the owner.

This makes the driver visible to the fleet owner from now on. Record how they agreed.

This closes the attribution window now. Jobs the driver completed while they belonged to this fleet STAY with it — historical reports and invoices do not change. Nothing after today is attributed to this account, and the owner loses live visibility immediately.

The person must already have a HALA MOVE customer account. From now on every job they post is stamped with this business account and, if billing mode is invoice, can be charged to it instead of a card.

Enter what actually arrived in the bank. A partial amount is recorded and the invoice stays open; the full amount marks it paid and, for a subscription, restores a suspended dashboard.

Voiding deletes this invoice's lines so the deliveries bill again on the next run. The number is never reused. super_admin only.

Emails the owner that the dashboard becomes the current rate per month from the date below, billed in advance on the 1st. The date must be at least 30 days out; the first month is pro rata if it is not the 1st. Nothing changes for their drivers.