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Jobs
| ID | Status | Customer | Driver | Pickup | Vehicle | Price | Cust. rated | Date | Ops |
|---|---|---|---|---|---|---|---|---|---|
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Drivers
| Name | Phone | Vehicle | Rating | Jobs | Earnings | Status | Actions |
|---|---|---|---|---|---|---|---|
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Customers
| Name | Phone | Tier | Jobs | Total Spent | Joined |
|---|---|---|---|---|---|
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Revenue
Cash ledger
| When | Movement | Job | Amount | Gateway fee | Note |
|---|---|---|---|---|---|
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Driver Payouts
| Driver | Amount | Paid amt | Bank | Account | Holder | Status | Requested | Paid | Action |
|---|---|---|---|---|---|---|---|---|---|
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Customer Refunds
Money we owe a customer · Refund on the PayFast dashboard first, then record the reference here · Oldest first · Nothing moves until a human does it
| Customer | Amount | Reason | Job | Waiting | Status | Queued | Settled | Action |
|---|---|---|---|---|---|---|---|---|
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Payout Account Reviews
Third-party & held payout accounts awaiting manual verification · Approve makes the account payable · SA ID never shown, account masked to last 4
| Driver (verified) | Account holder | Relationship | Bank | Account | Type | Status | Submitted | Action |
|---|---|---|---|---|---|---|---|---|
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Check-Ins — Awaiting Your Approval
Nothing sends until you approve it · Read the exact message text before approving · Send window 07:00–19:00 SAST · One check-in per person per 7 days across all campaigns · An SMS cannot be recalled
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Did It Change Anything?
Delivered is not the same as acted on · Each send is judged 72h later against the behaviour it was meant to cause · Pending = too recent to score, not a failure
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Campaigns
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Recent Sends
| Sent | Campaign | To | Channel | Delivery | Outcome | Message |
|---|---|---|---|---|---|---|
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Creators
Influencers paid per conversion · A person is tied to a creator once, by the code they type at signup or the link they tap · Rates are frozen on each ledger row · Settle records an EFT you already made; it moves no money
| Code | Creator | Status | Clicks | Signups | Cust. jobs | Cust. paid | Drv. docs | Drv. approved | Drv. jobs | Earned | Due | Cap | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Business & Fleet Leads
Enquiries from the business page form · The site promises a reply within two business days · A lead sitting on “new” is that promise going unmet · A fleet with refrigerated vehicles unlocks the medical segment
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| Received | Type | Company | Contact | Size | Fridge | Industry | Status | Action |
|---|---|---|---|---|---|---|---|---|
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Fleet & Business Accounts
Provisioning only — there is no self-service signup · A driver is INVISIBLE to the fleet owner until consent is recorded · Drivers keep their own payouts; this grants visibility, never money · Portal lives at /business
| Company | Type | Status | Active drivers | Portal seats | Created | Action |
|---|---|---|---|---|---|---|
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POPIA Erasure Queue
Account-deletion erasures the auto-sweep could not complete · pending = still auto-retrying · escalated = needs manual completion (SLA 3 business days) · Mark complete only after you have manually actioned the failed steps
| Account | Type | Status | Failed steps | Attempts | First flagged | Escalated | Action |
|---|---|---|---|---|---|---|---|
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Disputes
| ID | Customer | Job | Reason | Status | Date | Action |
|---|---|---|---|---|---|---|
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Market Intelligence
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Feedback from the apps
Give Feedback in either app lands here and in the Telegram feed the moment it is sent · written feedback is a person waiting for a reply
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Innovation Accounting
The 5 Survival Metrics — Owned Data · No Mixpanel · No Segment
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Driver Verification (Trust Moat)
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Repeat failers (≥3 recent failures · possible account sharing)
| Driver | Driver ID | Failures |
|---|---|---|
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Recent verification attempts
| When | Driver | Checkpoint | Result | Confidence | Attempt | Reason |
|---|---|---|---|---|---|---|
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